Factoring invoices are issued at the beginning of June and December and are due for settlement within 21 days of issue.
The Association has various ways for you to make payments to your factoring account:
- By payment card at any Post Office or any Paypoint outlet.
- By Direct Debit – contact the Association and we will set a Direct Debit up for you. This can be set up for Weekly, Monthly, 4 Weekly, Annually, on whatever day of the month or week you require. Please note we require 12 working days for the Direct Debit to be set up, not including public holidays.
- On the Internet – www.allpayments.net
- By Telephone – 0844 557 8321
- By debit card at the Association’s office
Please note you will require to have your payment card for internet or telephone payment and the 19 digit number shown on the front of the card.
Please contact the Association if you require a replacement card.
Our How to Pay Leaflet provides more information on payment options.
Services to Owners
As owners will be aware from our recent letter, the Association has reviewed the factoring service.
Our Maintenance Department previously had responsibility for this task. This role has now transferred to our Customer Services Department which is led by John McShane, Customer Services Manager.
We have transferred this role as the Customer Services Department has extensive experience in providing services to tenants and arrears recovery.
We recognise that the majority of owners pay their invoices on time, however there are a number of owners who owe significant monies to the Association for services that they have received. Where required, the Association will pursue legal action to recover these monies.
Owners with arrears are encouraged to contact the Association to discuss repayment. We will ensure that repayment terms are fair and affordable.
If you have enquiries regarding Repairs, Insurance or claims please contact Linda Niven, Repairs Co-ordinator on 0141 945 6723. If you are an owner with outstanding debt and have yet to make a repayment arrangement or have any other general enquiry, you should contact the following depending on your address.
Customer Services Co-ordinator – Kirsty Scott – 0141 945 6720
Area covered by Kirsty
Vaila Street 6 – 24, 34 – 62 & 45 – 51
Vaila Place All
Skirsa Square All
Skirsa Place 3 – 21
Skirsa Street All
Tresta Road 126 – 243
Customer Services Co-ordinator – Diane Castle – 0141 945 6709
Area covered by Diane
Vaila Street 3 – 33
Skirsa Place 6 – 24
Herma Street All
Tresta Road 2 – 104
Langa Street All
Inga Street All
Cadder Road All
Fara Street All
Property Factors (Scotland) Act 2011
The Property Factors (Scotland) Act 2011 aims to protect homeowners by providing minimum standards for property factors. All provisions of the Act came into force on 1 October 2012 and apply to all residential property and land managers whether they are private sector businesses, local authorities or housing associations.
The Act has three main elements:
- A compulsory register of all property factors operating in Scotland
- A code of conduct that sets out minimum standards of practice with which all registered property factors must comply
- A new route for redress: the Homeowner Housing Panel. Homeowners will be able to apply to the panel if they believe that their factor has failed to comply with the code of conduct or otherwise failed to carry out their factoring duties.
Further information can be found at www.scotland.gov.uk/Topics/Built-Environment/Housing/privateowners/propertyfactors/2011Act#