Our repairs are broken down into 4 main categories each having their own timescales for works being carried out. These are as follows:-
6 hours for our contractor to attend and make safe. A follow up Urgent or Routine job may be required to fully complete the repair
will be completed within 3 working days
will be completed within 10 working days
Right to Repair
will be complete within 1 working day.
We will operate within the Scottish Secure Tenants (Right to Repair) Regulation 2002, which provides a statutory scheme covering ‘All Tenants’ and recognises that tenants should be compensated when qualifying repairs are not completed within a set period identified in the schedule. It also allows tenants to use another contractor if the originally designated contractor fails to respond within the set period relating to the repair.
Repairs by Appointment
will be completed by the date agreed with the tenant when offering the appointment.