Click on the links below to download our policy documents
Corporate
- Anti-Fraud Policy
- Best Value Policy
- Bribery Policy
- Buyback on the Open Market Policy
- Business Continuity Policy
- Business Plan 2022-25
- Business Plan Appendices 2022-25
- CCTV Policy
- Condensation Booklet
- Complaints Policy
- Complaints Handling Procedure
- Confidentiality and Openness Policy
- Customer Care Policy
- Customer Guide to our Complaints Procedure
- Data Protection Policy
- Donations, Gifts & Hospitality Policy
- Entitlements, Payments & Benefits Policy
- Equality & Diversity Policy
- Fair Work First
- Financial Procedures
- Financial Regulations
- Freedom of Information Policy
- Health & Safety Policy Statement
- Information Technology Policy
- Mobile Device Use Policy
- Privacy Policy
- Procurement Policy
- Resident Participation Strategy
- Risk Management Strategy
- Treasury Management Policy
- Unacceptable Behaviour Policy
Factoring
Governance
- Board Member Code of Conduct
- Committee Member Expenses Policy
- Committee Members Role Description
- Committee Training and Development Policy
- Membership Policy
- Role Description for Chairperson
- Role Description for Secretary
- Rules of the Association
- Significant Events Policy
- Standing Orders Policy
- Whistleblowing Policy
Housing Management
- Abandonment Policy
- Allocations Policy
- Anti Social Behaviour Policy
- Assignation Policy
- Death of a Tenant Policy
- Decant Policy
- Estate Management Policy
- Income Maximisation Strategy
- Property Leasing Policy
- Rent Arrears Policy
- Rent Setting Policy
- Succession Policy
- Universal Credit Policy
- Void Management Policy
Human Resources
- Dignity At Work Policy
- Staff Expenses Policy
- My Contribution Policy (Performance Appraisal)
- Personal Relationships at Work Policy
- Recruitment & Selection Policy
- Severance Payments and Settlement Agreements Policy
- Staff Code of Conduct
- Staff Terms & Conditions (EVH, June 2021)
Repairs & Maintenance
- Asbestos Policy and Management Plan
- Asset Management Strategy – December 2019
- Control of Legionella Policy
- Cyclical Maintenance and Gas Safety
- Disabled Adaptations Policy
- Legionella Policy
- Out of Hours Emergency Repairs
- Planned Maintenance Policy
- Reactive Repairs Policy
- Tenant Alteration Improvement Compensation Policy