We may recharge tenants for the cost of some repairs. This is where we have identified the repair is the responsibility of the tenant or because the repair has arisen due to neglect or carelessness by the tenant.
When you report a repair we will try to let you you know at the time if it is a rechargeable repair and we will tell you how much it will cost. A deposit will be required prior to any rechargeable repair works being carried out. For essential repairs a 10% deposit is required for any other works full payment will be required before any works are started. This is the arrangement for works which are out with our repair obligations as per your tenancy agreement.
If you still have a balance to pay for essential recharge repairs and once the work has been completed, you will be issued with an invoice and a payment card for the balance of the repair to be paid. For further information please contact Debbie Martin, Repairs Administrator on 0141 945 6706 or by email firstname.lastname@example.org.